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Here is Forrester Research on user how to get more value from your CRM implementation: "The biggest culprit in keeping organizations from fully taking advantage of their CRM implementations is user adoption -- a longtime scourge of successful CRM projects." Here I am on user adoption: "While ...

I have accounts on Twitter, Facebook, and Linkedin, and I write blog posts here at least twice a week. I don't spend too much time on any of them, but this analysis from Alan Weiss on the potential for social media to eat away at your time is pretty disturbing. His analysis: If people visit ...

I recently spoke at a meeting for the Canadian Society of Association Executives on how to use my seven step process for selecting a new association management system. While discussing the seven steps, a member of the audience asked me where the step was for choosing a consultant. I demurred, ...

I like to give props to AMS vendors when they do something really smart. I've written about Avectra's publicly available wiki here. The wiki alone is pretty cool. But here is some content which I think is extremely useful and demonstrates nice transparency on Avectra's part. The wiki entry ...

This is the last in a series of tips from my book, Put Your Data to Work: 52 Tips and Techniques for Effectively Managing Your Database. I've been asked by several people which of the tips are my favorites. So this series of blog posts focuses on five of them. Each of these tips is reproduced ...

This is the fourth in a series of tips from my book, Put Your Data to Work: 52 Tips and Techniques for Effectively Managing Your Database, I've been asked by several people which of the tips are my favorites. So this series of blog posts focuses on five of them. Each of these tips is reproduced ...

This is the third in a series of tips from my book, Put Your Data to Work: 52 Tips and Techniques for Effectively Managing Your Database, I've been asked by several people which of the tips are my favorites. So this series of blog posts focuses on five of them. Each of these tips is reproduced ...

This is the second in a series of tips from my book, Put Your Data to Work: 52 Tips and Techniques for Effectively Managing Your Database, I've been asked by several people which of the tips are my favorites. So this series of blog posts focuses on five of them. Each of these tips is reproduced ...

With the recent release of my book, Put Your Data to Work: 52 Tips and Techniques for Effectively Managing Your Database, I've been asked by several people which of the tips are my favorites. So this next series of blog posts will focus on that. Each of these tips is reproduced verbatim from the ...

I've seen this quote attributed to Aristotle, among others. Not sure who said it, but it rings true when it comes to database management. I've long been an advocate of decentralized data entry. (See here and here.) But what's missing in all of this is that while data entry can be decentralized, ...