Give a little at a time rather than taking away I’m sure there’s research somewhere that explains this phenomenon*, but in my experience, most people are more bothered when you take something away from them than they are when you give them very little to start with and add as needed. Here’s what I’ve seen: […]

First, you gotta have the data When I work with clients on a new AMS selection and we’re discussing what they want to be able to do with a new system, it’s very common to hear something like: “We want to be able to report on a range of demographics about our members.” Early on […]

Work on your relationship with your AMS vendor It is no coincidence that my most successful clients are those that have a very strong relationship with their AMS vendor. I’ve written in the past about how buying an AMS is more like getting married than buying, for example, a new car. It’s possible (even likely!) […]

Dashboards for Data Integrity I’ve written a bunch on data integrity reports. (Click here for some examples.) The purpose of a data integrity report is to find potentially erroneous data in your system, so you can clean it up. I’ve also written a lot about dashboards. (Click here for some examples.) Dashboards are simply reports […]

Next-to-Nothing Goals I saw a Ted Talk by Christine Carter recently discussing the concept of “next-to-nothing” goals. The idea is to learn a new habit by setting ridiculously small goals that will move you to the larger goal. It could be something as simple as walking for just one minute as a goal toward becoming […]