Eyes wide open and affirmative decision-making When I work with my clients on any type of project, whether it’s selection of a new system or improving data management within the organization, I always emphasize one thing: When we make decisions, we want to make them with eyes wide open. What I mean is this: Any […]

Honoring an industry legend I’m taking a break from my usual data management tips to acknowledge the passing of an industry legend. Last week, Loretta DeLuca, CEO of DelCor, passed away. For those of you who didn’t know Loretta, she was the CEO of DelCor, an IT consulting firm, that has served the association market for […]

You CAN compete with the big guys… In my experience, associations often undersell their actual ability to provide high level service to their members and customers. I often hear association staff say “We can’t compete against the huge budgets of giant for-profit companies.” But I think it’s important that we keep in mind that even […]

Join (or start) your users group! Today’s message is simple: If the AMS you’re using has a users group, you should join it and be active in it. If they don’t have one, start one on your own! (Click here for tips on how to do that.) On an almost weekly basis I’m reminded of […]