They don’t care, until they care. One of the more common questions I get from my clients is “How can we keep contact info up to date on our members, especially when they change jobs?” My (glib) answer is always the same: “Your members don’t care about you or even think about you…until it matters […]

Longfellow and data management “We judge ourselves by what we feel capable of doing while others judge us by what we have already done.” – From the novel Kavanagh by Henry Wadsworth Longfellow And what does that have to do with data management, you ask? The first half says “we judge ourselves by what we feel capable […]

Do you really need all that historical data? A question I’ll often get from my clients as they’re making the transition from one AMS to another is “How much historical data do we need to convert?” My preferred answer is always “None.” The easiest data conversions are those with the least amount of data. But […]

AI actually requires thinking “I don’t think AI introduces a new kind of thinking. It reveals what actually requires thinking.” – Chip Huyen, author of the book AI Engineering. I have very little to add to the current expansive discussion of AI surrounding us, but this simple quote encapsulates an important point. AI won’t replace the thinking […]

It’s not the mistakes, but how you respond Recently a client was complaining about a bug that had been introduced in the latest release of their software. She was very upset that the bug hadn’t been caught before the release. While I understand her frustration, bugs are a reality of software. The real test here is how the […]