Action must follow the decision When I work with my clients on their projects (whether system selection, system implementation, or other data management projects), I emphasize to them how important decision-making is. We can’t move if we don’t make choices, and if we don’t move, we can’t make progress/improve things. But the key to any […]

Everything should be focused on improving user adoption Your AMS is a tool, and a tool is only as good as the person using it. And if the tool isn’t being used at all, then the tool is useless, by definition. This is why everything you do related to the AMS has to answer this […]

Needs change over time, and that’s OK I was speaking with a couple of association executives recently about their desire to find a new association management system to replace their current AMS. The incumbent system had been in place for more than a decade. During the course of the conversation, it struck me that the […]

The vaguer the question, the vaguer the answer As the old saying goes, the devil is in the details. Which is why I encourage my clients to be as specific as possible when asking questions. This is especially useful during the AMS sales process. For example, if you ask an AMS salesperson, “Can your product […]

The best choice given the information you have “Hindsight is 20/20” is a cliché because, like most clichés, it’s true. It’s easy to look back weeks, months, or years later at a given action and see what you should have done differently. When I work with my clients on any project, but especially AMS implementation […]